Privacy Policy

Who We Are

The Next Opportunity is operated by Martin Holmes, an Independent Utility Warehouse Partner.

Martin Holmes is the Data Controller responsible for the personal information collected through this website.

What Information We Collect

Depending on how you use The Next Opportunity we may collect:

• Name
• Email address
• Telephone number
• Postcode
• Appointment requests
• AI conversation history
• Information you choose to share with us
• Messages submitted through contact forms

Why We Collect Your Information

We only collect information needed to:

• Answer your questions
• Arrange appointments
• Respond to enquiries
• Help determine whether Utility Warehouse may be suitable for your circumstances
• Improve The Next Opportunity
• Keep a record of previous conversations where appropriate

How Your Information Is Stored

Information submitted through The Next Opportunity may be stored securely within our CRM system to help manage enquiries and appointments.

Reasonable steps are taken to protect your personal information.

Access is limited to Martin Holmes and authorised systems used to manage enquiries.

AI Conversations

The Next Opportunity uses artificial intelligence to answer questions.

Conversations may be stored securely to:

• Improve future responses
• Maintain conversation history
• Help Martin Holmes understand your enquiry before contacting you

Please avoid sharing sensitive financial, medical or other confidential information unless it is genuinely necessary.

Sharing Your Information

We never sell your personal information.

Information will only be shared where necessary to:

• Respond to your enquiry
• Arrange appointments
• Meet legal obligations
• Deliver services you have requested

How Long We Keep Information

Information is only kept for as long as reasonably necessary to manage enquiries or comply with legal obligations.

Your Rights

You may request:

• Access to your information
• Correction of inaccurate information
• Deletion of your information
• Restriction of processing where applicable

To exercise these rights, contact: martin.holmes@uw.partners